Frequently Asked Questions (FAQs)
How do I add Gift Aid to a donation?
You can boost your donation by 25p of Gift Aid for every £1 you donate. Gift Aid is reclaimed by the charity from the tax you pay for the current tax year. Your address is needed to identify you as a current UK taxpayer. In order to Gift Aid your donation please fill in the form here.
How much of my donation goes to the Ukraine Appeal?
100% of your donation to the Ukraine Appeal is given to charities working on the ground to provide relief, and Mail Force do not use any of it to cover administration costs.
A small fee will be deducted by the payment processing platforms if you pay by debit or credit card.
What is the relationship between DMGT and Mail Force?
The charity has been established, and is heavily supported, by Daily Mail & General Trust Plc (DMGT) and its associated businesses. However, the charity has a separate board, which includes independent trustees. While DMGT appoints these trustees, the trustees decide how the charity operates and what it does.
Can I make a donation by Cheque?
Yes you can. Make your cheque payable to Mail Force Ukraine Appeal and address it to Mail Force Charity, 42 Phoenix Court, Hawkins Road, Colchester, CO2 8JY. Plus, if you would like to boost your donation by 25p of Gift Aid for every £1 you donate, you can either fill in and cut out the Gift Aid form inside the Daily Mail newspaper, or download here, and add this to your envelope.How do I donate to the Ukraine Appeal by bank transfer?
To make a donation via bank transfer:
Account name: Mail Force Charity
Account number: 48867365
Sort code: 60-00-01
How do I donate to the Ukraine Appeal by text?
To make a donation via text:
To donate £10, text HELP to 70115 To donate £20, text AID to 70115 Texts cost either £10 or £20 plus a standard network rate message. 100% of the donation goes to charity.
Why am I being charged a standard rate message on top of my text donations?
The mobile phone network charge you for every text you sent to the 5 digit code. The cost varies depending on which network you are on (usually between 8p and 12p). With each network charging a slightly different amount it is not practical to list all the costs so we use the term “Standard Network Rate” to cover the cost of the text in. Check with your mobile network if you want to know exactly what that cost will be.
What other charges are involved in text donations?
The only other cost is the Standard Network Rate cost (as mentioned above) of sending the text to initiate the donation. 100% of the donation goes to Mail Force.
How do I donate to the Ukraine Appeal by phone?
To make a donation via phone:
Call 0300 12345 77 and follow the instructions to make your donation. A small fee will be deducted by the payment processing platforms when you pay by debit or credit card.
Why will there be fees deducted from my phone line donation?
The payment processing platform charges a fee for making any debit or credit card payments. This fee varies depending on whether you use American Express (2.9% + 20p) or another credit/debit card (1.4% + 20p). If you opt in to Gift Aid, these fees and other small administrative costs will be more than covered. No VAT will be charged on your donation.
Will you use my mobile number to send me unwanted messages?
No, we will only use your number to charge for the donation.
I donated to an Associated Newspapers account, why are donations now going to Mail Force Charity?
Associated Newspapers collected donations on behalf of Mail Force for a short period while we launched our Ukraine Appeal. All donations have now been transferred to Mail Force Charity and will be given to charities and aid organisations working on the ground to help refugees from Ukraine.
You can add Gift Aid to a donation made to the Associated Newspapers or Mail Force accounts, by filling in the form here.
Who do I contact if I have a question about the charity or the Ukraine Appeal?
Please contact admin@mailforcecharity.co.uk if you have any questions about the charity.
