Frequently Asked Questions (FAQs)



How do I obtain the Computers For Kids laptops in England?

Schools and colleges in England can opt into the Computers For Kids scheme through the Get Help with Technology website page from the afternoon of Monday, February 22. Opting in is not a guarantee that you will receive devices.

How do I apply for Computers For Kids laptops in Scotland, Wales and Northern Ireland?

If you represent a Local Education Authority, Multi-Academy Trust or a charity that’s focused on children and young people in Scotland, Wales or Northern Ireland, you can register your interest in receiving devices made available under this scheme by clicking here. Please note: If you are school, please contact your LEA or Trust to ask them to submit their details.

How can I apply for a free 30GB Vodafone data sim card?

Mail Force has teamed up with Vodafone to provide 150,000 free SIM cards with 30GB of data – providing an estimated whopping 18 million hours of online learning in total. Schools and colleges in the UK can apply for sim cards from Monday, February 22 at www.vodafone.co.uk/mailforce. For any further queries, please refer to the full list of FAQs on the website.

Will the laptops have any software?

All laptops will have the default operating system loaded. Schools are responsible for applying any other required software.

How many laptops can I have?

Each school or college will be able to request up to 20 devices initially. These will be made available on a first-come-first-served basis. As this offer depends on donations, there is no guarantee that every request can be fulfilled.

Is Computers For Kids aimed at just disadvantaged children?

No – it’s for all children and young people in education in England. We are trusting our fantastic schools and teachers to make sure the laptops get into the hands of the children and young people who most need them.

What happens if there is something wrong with my laptop or it breaks? Is there any warranty or insurance with the devices?

The refurbished devices will be provided with no hardware or software support. New devices may have a manufacturer warranty. Where this is the case, warranty information will be included in the box with the device, and the school can contact the manufacturer direct. No insurance will be provided with any of the devices. Mail Force Charity is facilitating and funding the arrangements but is not supplying any goods or services itself. Neither Mail Force Charity or its charity partner do not have any liability for any of the goods or services supplied through the scheme.

If your school cannot resolve an issue with your computer which means it no longer works within the first six months after receiving it, please email Donationenquires@mailnewspapers.co.uk.

Is technical support available for the laptops?

No, these devices are donated and no technical support is available.

Is Computers For Kids part of the Department for Education’s Get Help with Technology programme (GHwT)?

No, the Department for Education is supportive of the Computers For Kids campaign but GHwT is a separate programme, providing new laptops to disadvantaged children and young people in England. Schools in England, via the GHwT service, can opt into the Computers for Kids scheme. DfE and the GHwT services are not involved in the ordering, delivery, warranty or aftercare of devices as part of the Computer for Kids scheme.

How safe and secure are the refurbished laptops?

Each refurbished device will be data wiped and visually inspected. The functionality of key elements of the device such as the screen, CPU RAM and HDD will be tested, and the device cleaned with any identifying markers or labels removed. It is the responsibility of the school or other body to which any device is donated to ensure that the device is fit for use by the child or young person.

Where will the computers come from?

Laptops donated by companies will be fully wiped and recommissioned by its charity partner – a global IT supplier which is already procuring computers for UK schools – to make them fit and safe for home schooling. In addition, Mail Force are looking to support the needs of children and young people in other ways such as buying brand new laptops and tablets and assisting with data access and connectivity for online learning.

Why are you using Virgin Money Giving for donations?

Virgin Money Giving is a trusted and secure donation platform. It does not charge any platform fees, except for an optional fee to cover the transaction process that donors can choose to cover. This ensures that 100% of the donation goes to the Charity.

What will happen with the remaining money after enough laptops have been supplied?

If we raise more money than is needed to provide laptops for children and young people and to support children’s and young people’s other needs with online learning, such as data access and connectivity, the surplus funds may also be used to support the work of UK schools in other ways.

What are the minimum requirements for corporate laptop donations?

Companies with 50 or more laptops to offer should go to www.computacenter.com/daily-mail to check they are suitable and register the donation.

Can I donate my personal laptop?

Unfortunately not. But there are several local initiatives around the country where this is possible.

What is the relationship between DMGT and Mail Force?

The charity has been established, and is heavily supported, by Daily Mail & General Trust Plc (DMGT) and its associated businesses. However, the charity has a separate board, which includes independent trustees. While DMGT appoints these trustees, the trustees decide how the charity operates and what it does.

Can I make a donation by Cheque?

Yes you can. Make your cheque payable to Mail Force Charity and address it to Mail Force Charity, 42 Phoenix Court, Hawkins Road, Colchester, CO2 8JY. Plus, if you would like to boost your donation by 25p of Gift Aid for every £1 you donate, you can either fill in and cut out the Gift Aid form inside the Daily Mail newspaper, or download here, and add this to your envelope.

Why am I being charged a standard rate message on top of my text donations?

The mobile phone network charge you for every text you sent to the 5 digit code. The cost varies depending on which network you are on (usually between 8p and 12p). With each network charging a slightly different amount it is not practical to list all the costs so we use the term “Standard Network Rate” to cover the cost of the text in. Check with your mobile network if you want to know exactly what that cost will be.

What other charges are involved in text donations?

The only other cost is the Standard Network Rate cost (as mentioned above) of sending the text to initiate the donation. 100% of the donation goes to Mail Force.

Why will there be fees deducted from my phone line donation?

The payment processing platform charges a fee for making any debit or credit card payments. This fee varies depending on whether you use American Express (2.9% + 20p) or another credit/debit card (1.4% + 20p). If you opt in to Gift Aid, these fees and other small administrative costs will be more than covered. No VAT will be charged on your donation.

Will you use my mobile number to send me unwanted messages?

No, we will only use your number to charge for the donation.

Who do I contact if I have a question about the charity or Computers For Kids?

Please contact admin@mailforcecharity.co.uk if you have any questions about the charity.